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Improvement to transparency and privacy for smart home device applications requires ease of accessing information. To develop a solution to this problem, we conducted user interviews, consulted with an expert, and analyzed data. The final product is a culmination of our research and process that resulted in user-centered solutions to data privacy and security for smart home devices.
User Interviews, Problem Solving
Spoorthi Cherivirala, Shannon Lin, Anthony Pan
User Interviews, Data Analysis, Solution Development, Icon creation
There is an increasing stigma of data collection and security for smart home devices that stems from lack of clear communication of privacy policies. When users don't understand how their data is handled, mistrust occurs and can cause unnecessary discontinued use of the device.
Interviewed a field expert and eight student users.
Paradox between personalization and information privacy
Less privacy concern for younger users
Unawareness of privacy policies
Smart Home device user perspective
Language data from user interviews was analyzed to understand the confidence of knowledge and survey data was used to gain a general consensus of smart home skepticism.
User Centered Solution 01
Increasing awareness about existing smart home device features regarding data security and privacy
Most users don't know all of the smart home device's capabilities
Low overhead cost build on existing features and solutions
User Centered Solution 02
Redesign the UI of the accompanying smart home device app for clarity, organization, and information flow.
Prevents confusion and increases user confidence of understanding the device
Make customizing data privacy options easier
Increase accessibility of the device and app UI
Assumptions and Weaknesses
A main weakness of our research and solutions was caused by a small and specific sample size of user data.
During the process of researching and problem solving, we mainly utilized three design principles: mental models, personas, and Ockham's razor.
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